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FAQs

Resolution: Excessive premature frame rusting is caused by improper jobsite installation practices and most likely caused by the following circumstances: :

Is there an EL conversion kit for the Falcon 2390 exit device?

Resolution: There is no EL conversion kit for a 2390, the device will need to be replaced.:

How to reset a CT5000?

Resolution: To reset a CT5000 back to factory defaults use the following steps: Press and hold both the SCHLAGE and LINK buttons for approximately three (3) seconds. When the POWER/TAMPER LED t...:

How thick is the 09-611 Chevron indicator?

Resolution: The pricebook suggests (for a 1-3/4" door) using a 1-3/8" cylinder when installing with an 09-611 occupancy indicator.:

Which SUS version supports GE4001/GE4002 proximity credentials?

Resolution: SUS 4.5.1 adds support for GE4001 and GE4002 proximity cards:

Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"

Resolution: The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:

Are elevation frames available fully welded?

Resolution: Elevation frames can be specified as fully welded, however: The only corners which can/will be continuously welded would be the perimeter miter corners. All internal intersections of closed sec...:

Do we offer a RX switch for the 17 or 18 device?

Resolution: This option is not available. The 17 & 18 Series devices were discontinued in August 2009 and the new Falcon RX Switch is mounted to a bracket that fits in the pushpad...:

Is it possible to mount a 4040 EDA and coordinator together?

Resolution: ST-1754 is used to mount a 4040/4040XP EDA and a bar style coordinator together.:

Can the GT-400 have an external bar code reader attached to it? If so, what would the connection be through, RS-232? RS-485?

Resolution: The Schlage GT-400 application currently accepts credential reads via RS-232 from an RS-232 connected bar code reader which fits in the front bezel. The RS-485 is currently not available for ...: