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FAQs

What are the different door cores available?

Resolution: The five most common cores are honeycomb, polystyrene, polyurethane, steel stiffened, and temperature rise. Honeycomb core doors are used for interior and exterior openings where high thermal...:

Are intumescent seals or gaskets required on fire rated steel doors?

Resolution: Intumescent seals or gaskets are not required on fire rated steel doors. Generally speaking, the requirement for intumescent seals or gaskets are a function of the individual manufacturers’ listi...:

Where do I install my Auxiliary Fire Latch (AFL) in a Less Bottom Rod, Fire Rated (LBR-F) exit device?

Resolution: Installation should be 6" from bottom of the door. See attached templates as reference. T-5494 for HM Doors W-5494 for Wood Doors:

Why are frames grouted?

Resolution: Grouting frames is: A process done in the field during hollow metal frame installation The internal cavity of the frame is fill with masonry or mortar It is intended to mainly provide ...:

Why do frames rust out fast?

Resolution: Excessive premature frame rusting is caused by improper jobsite installation practices and most likely caused by the following circumstances: :

Is there an EL conversion kit for the Falcon 2390 exit device?

Resolution: There is no EL conversion kit for a 2390, the device will need to be replaced.:

How to reset a CT5000?

Resolution: To reset a CT5000 back to factory defaults use the following steps: Press and hold both the SCHLAGE and LINK buttons for approximately three (3) seconds. When the POWER/TAMPER LED t...:

How thick is the 09-611 Chevron indicator?

Resolution: The pricebook suggests (for a 1-3/4" door) using a 1-3/8" cylinder when installing with an 09-611 occupancy indicator.:

Which SUS version supports GE4001/GE4002 proximity credentials?

Resolution: SUS 4.5.1 adds support for GE4001 and GE4002 proximity cards:

Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"

Resolution: The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...: