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FAQs

Does the 900-BBK option for the PS900 series recharge the batteries?

Resolution: Yes, the 900-BBK is a kit that contains the battery backup circuit board and (2) 12V 7 amp/hour batteries which will provide battery back up to the unit when AC fails and will also charge the batte...:

Does Von Duprin make a device that will mount to a frameless glass door?

Resolution: Von Duprin doesn't offer an exit device that would mount to a frameless glass door. Usually the glass manufacturer would mount a mounting plate to the glass for the exit device to be attached to th...:

Why do i get red flashing before the door opens

Resolution: With offline locks 9 red flashes on the left side of the Schlage button indicate low AA batteries 9 red flashes on the right side of the Schlage button indicate low Coin cell :

What is the part number for EL Wiring Adaptor?

Resolution: The part number for EL wiring adaptor is 44486876-00. The part number contains two adaptors.:

Do we offer the external ribbon cable as a part on the 224HD TW8?

Resolution: The TW8 x 6 feet cables are available. Left hand is 841191-00 Right hand is 841190-00 You will need one of each as they are handed:

Can a 55 or 88 series device have a request to exit switch?

Resolution: The Request for Exit (RX) is available on the 55 and 88 Series Von Duprin devices.The RX switch is installed in the end case of 55 and 88 series exit devices.There is no kit to field install the RX...:

What is the minimum and maximum door thickness for the AD and CO series locks?

Resolution: The minimum door thickness that the AD or CO series lock will mount on is 1 3/8". Be advised that this will require additional spacers to be ordered separately to allow the lock to mount...:

Fire Rating for AD and CO locks

Resolution: The AD and CO locks both have a 3 hour fire door rating. Please see URL for more info. UL Fire Rating List:

Why did my CO Lock stop working after the Reader Module (electronics) was changed?

Resolution: CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...:

What gauge wire is needed for CX red and black power wires?

Resolution: For Product Shipped prior to 8-24-2015 with solenoid and EPT or Door Loops: a. 0-100 ft, use #14 Gauge Wire ...: