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FAQs

Do we offer the external ribbon cable as a part on the 224HD TW8?

Resolution: The TW8 x 6 feet cables are available. Left hand is 841191-00 Right hand is 841190-00 You will need one of each as they are handed:

Can a 55 or 88 series device have a request to exit switch?

Resolution: The Request for Exit (RX) is available on the 55 and 88 Series Von Duprin devices.The RX switch is installed in the end case of 55 and 88 series exit devices.There is no kit to field install the RX...:

What is the minimum and maximum door thickness for the AD and CO series locks?

Resolution: The minimum door thickness that the AD or CO series lock will mount on is 1 3/8". Be advised that this will require additional spacers to be ordered separately to allow the lock to mount...:

Fire Rating for AD and CO locks

Resolution: The AD and CO locks both have a 3 hour fire door rating. Please see URL for more info. UL Fire Rating List:

Why did my CO Lock stop working after the Reader Module (electronics) was changed?

Resolution: CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...:

What gauge wire is needed for CX red and black power wires?

Resolution: For Product Shipped prior to 8-24-2015 with solenoid and EPT or Door Loops: a. 0-100 ft, use #14 Gauge Wire ...:

Does the 1490, 1690, 2390 and 1990 use the same top latch?

Resolution: The Falcon Dor-o-Matic 1490, 1690, 2390, and 1990 concealed rod devices use the same top latch called the SU latch:

How many users can a HandPunch 1000E hold?

Resolution: The biometric F-Series HandPunch 1000E can only hold 100 users and is not expandable.:

How many users can a HandPunch 2000 hold?

Resolution: The biometric F-Series HandPunch 2000 can only hold a maximum of 512 users and is not expandable. :

What color is the current M lock lever return spring?

Resolution: In February 2005 the M lock lever return spring was improved for an increase in durability. The spring color was changed from green to yellow to mark this change.: