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FAQs

Can the EL kit still be ordered for the 18-V?

Resolution: The ELR kit for the older 17/18 Series devices is no longer available. You would need to use current EL25-V device with PS914-2RS power supply.:

What backplate is used on an 8827 ordered as TL less pull?

Resolution: The 8827TL uses a 377T that mounts above the device and connects to the top rod. The use of TL control does not affect the backplate on the 8827 center case. If attempting to acquire an...:

Can you use cam lift hinges with overheads?

Resolution: Cam lift of 1/8" or less can be used. Cam lift hinges would fall under butt hinge mounting group unless the barrel of the hinge is way further out - then it would possib...:

E-Series Keypad replacement (ID3D-R)

Resolution: E-Series Keypad replacement (ID3D-R):

E-Series KP-201 installation (ID3D-R)

Resolution: E-Series KP-201 installation (ID3D-R):

Does Von Duprin offer plugs to cover the empty rod hole on a 8827 Less Bottom Rod (LBR)?

Resolution: Von Duprin doesn't offer 8827LBR and plugs are not available to cover the empty rod hole on a 8827 less bottom rod.:

What length 98/99 rim device should be ordered for a 3'6" door?

Resolution: You must use 98/99 x 4' device on a 3'6" door.:

Can doors be prepared for raceways in the factory?

Resolution: Raceway availability: Optional factory installed raceways are available in doors but are not available in frames. Preparation Info: Steelcraft installs a flexible 3/4" ID steel...:

E-Series KP-103 Remote Keypad Installation

Resolution: E-Series KP-103 Remote Keypad Installation:

How to activate the Ethernet on a FingerKey Reader?

Resolution: Fingerkey Ethernet upgrade: