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FAQs

Can two M490DE / M490DEP lock be used on a double door to implement delayed egress.

Resolution: No the M490DE-2. must be ordered this way to have a master slave pair. The slave unit is a unique stripped down version of the master unit, specifically designed for double ...:

3347A bottom latch dragging.

Resolution: The following items may cause the exit devices top and bottom latch from being held in the retracted position:The top or bottom rods are out of adjustment.The top latch hold back fea...:

In a 88 series device, what spring is used to return the bar?

Resolution: In a 88 series exit device the end case spring returns the crossbar.:

Are you able to see the AR option outside of the ALK?

Resolution: You will not see the AR option as the automatic reset is within the board.:

Can Schlage key blanks be ordered as each or do they have to be in boxes of 50?

Resolution: Most Schlage key blanks have to be ordered in multiples of 50. Exceptions listed below: Multi-section (a.k.a. hierarchy section) key blanks All Control key blanks All&...:

Does the ALK have 24vdc terminals on the circuit board?

Resolution: The Von Duprin exit alarm ALK shipped after November 2010 are new style boards and can be identified by the 3 terminal blocks and LED. Only these ALK will work with 24vdc power supply.:

How do I change the handing on my 7500 mortise lock?

Resolution: You can reference the 7500 mortise lock rehanding instructions. Remove the two screws from mortise lock faceplate. Remove the face plate and the collar from the mortise lock then rotate the la...:

Schlage Utility Software (SUS) is not synchronizing door file information when connected to the lock

Resolution: When synchronizing door files to the HHD ensure that the SUS is not running.Make certain the proper sync folder location is properly configured in the Schlage express softwareVerify cable pro...:

What is the part number for an ND lever?

Resolution: ND-series locks manufactured prior to January 30, 2017:03-030 - Closed03-031 - Privacy, Cylinder- Schlage KIL (P,L) & Push or Push & Turn Button03-032 - Schlage FSIC 03- 000 - Schlage ...:

Can you mount 2010 closers with center pivots?

Resolution: The standard 2010 Instructions have a template for mounting with the center pivots from Ives. Instructions here.Special templates for mounting with center pivots by others manu...: