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FAQs

Schlage Utility Software (SUS) is not synchronizing door file information when connected to the lock

Resolution: When synchronizing door files to the HHD ensure that the SUS is not running.Make certain the proper sync folder location is properly configured in the Schlage express softwareVerify cable pro...:

What is the part number for an ND lever?

Resolution: ND-series locks manufactured prior to January 30, 2017:03-030 - Closed03-031 - Privacy, Cylinder- Schlage KIL (P,L) & Push or Push & Turn Button03-032 - Schlage FSIC 03- 000 - Schlage ...:

Can you mount 2010 closers with center pivots?

Resolution: The standard 2010 Instructions have a template for mounting with the center pivots from Ives. Instructions here.Special templates for mounting with center pivots by others manu...:

Why would an EL1690 retract the rods but not hold them?.

Resolution: One of the following items may cause the EL1690 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...:

What is the part number for 98/99 series tailpiece guides?

Resolution: The 98/99 series tailpiece guides part number is 050156-00, package of 10.:

900-4RL-FA can this option be added out in the field?

Resolution: Yes they it can be added out in the field but must be ordered as 2 separate items. ex: 900-4RL and the 900-FA. Instructions link :

What is the draw amperage for the E996L?

Resolution: PS902 is a 2 amp power supply and each E996L electric trim draws 0.25 amps at 24VDC. You can have up to eight E996L electric trim per PS902 power supply.:

Is CD an option for the Dor O Matic devices?

Resolution: Cylinder Dogging(CD) is not an option on any Falcon-Dor-o-matic device.:

Does the 9957 device use the same rods and extension rods as the 9927?

Resolution: The 9957 device use the same rods and extension rods as the 9927 device.:

How do I find the strike location on the frame for the 338 strike?

Resolution: To find 338 strike location in frame you must follow the backset information on device template. This strike is used with multiple devices and has many dfferent backsets, depending on device.: