FAQs

Question
Answer
  Pushing on the push  bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...
The following could cause the QEL device to retract and release repeatedly: If this is a vertical rod type device, the vertical rods could be adjusted too short. Check rods for dead locking, ...
SD is Special cylinder dogging in the center case of 98/99 rim and vertical rod non fire rated devices and is available with standard, EL, QEL, CX and ALK.
Yes the Von Duprin QEL exit device retracts the latch bolt and pushpad. Pushpad and latch bolt stay retracted as long as power is applied to the QEL exit device.
Use #18 gauge wire up to 200 feet maximum distance from PS900 x 900-2Q power supply to the QEL exit device. The new QEL+ no longer requires the 900-2Q board but still needs a different option board...
You should use the LX switch with the Von Duprin surface vertical rod exit device because the rods are exposed and are vulnerable to attack. IE, the top rod can be grasped and forced down to retrac...
To contact technical product support for Schlage Biometric Solutions products:Telephone:  877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email:  read...
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Design Professiona...
All Schlage/XceedID wiegand proximity readers currently understand: -ASK (Amplitude Shift Key) - Used in GE/CASI -FSK (Frequency Shift Key) - Used in HID Prox, AWID, and Lenel The third proximit...
ISOX card technology is no longer supported - contact XceedID sales
Von Duprin does not recommend using XP98/99 devices with any electric strike.   Von Duprin recommends using the standard 98/99 rim device.  The XP device has 2000 pound holding forc...