FAQs

Question
Answer
  For Product Shipped Prior to August 2012 using the old (black) potted module: a.       0-100 ft 14 gauge wire b.      0-200 ft 12...
 
The Von Duprin 98/99EO exit devices will accept any of the exterior trims that we offer for 98/99 exit devices without any extra parts. 996L, 996L-NL, 996L-DT, 996L-BE, 990NL, 990DT, and 110NL a...
Yes, part numbers for Falcon electric latch retraction EL conversion kits are as follows: 650147 for a 3' device. 650148 for a 4' device. 
Position the 379L  trim and attach with countersunk screw into the bottom stud of the trim.  Position the 55 Rim device and attach with the device mounting screw through the head of th...
A 3' exit device can not be modified to a 4' exit device. You will need to replace the device with a 4' one.
Yes, as an option, Steelcraft doors are available with factory prepared for the 98/9949 Concealed Vertical Cable Exit Device. L, B, CE, T and CE-Series doors are available factory prepared Door...
Warranty on the HHD is one (1) year from date of purchase.  The battery for the HHD (Bluebird Pidion) is covered under warranty.   However, as the batteries are not available s...
A replacement BNC cable has been found through the manufacturer, E-Z Hook.  This company makes electronic testing equipment, and this cable is believed to be a good working replacement fo...
This product is obsolete and is no longer available from Schlage Electronics.
To get a dry contact signal from a Chexit device to monitor the alarm, use the blue and brown wires (do not connect the blue to the red)  of the harness connector cable tha...
You may have a defective motor bracket, defective base plate or vertical rod could be out of adjustment.