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FAQs

When ordering the mullion stabilizers do you need a set per door or does one set set take care of a pair of doors?

Resolution: One stabilizer set takes care of the pair of doors for one mullion.:

Can a Senior Swing 9560 be converted to a 9550 or a 9550 converted to a 9560?

Resolution: To convert a Senior Swing 9550 to a 9560:You will need an additional control box (9560-3462) and cable/parts bag (9560-518).Remove the companion harness (9550-982) from one of the motor/g...:

What is the function of Green cable on PS902

Resolution: Those are internal communication lines used between the 900-4RL(s) and 900-2Q(s) boards in whatever combination they are arranged in. They go straight through the power supply board. It is only use...:

Why would you use a 1 piece surface top rod for an 8ft door instead of adding an extension rod to the standard rod?

Resolution: You would use one piece top rod instead of adding an extension rod to the standard surface vertical rod exit device so you do not see the seam of the 2 rods together.:

What special template (ST) is used with a 6030 closer and wood frames?

Resolution: ST-2232 is used for a 6030 in a wood frame. Requires the 6030-416 wood mounting clip set.The 416 wood clip set will be packed with closer if ordered with STST-2232 is designed to be used with IVES ...:

What special template (ST) is used with a 4040(XP) Rw/PA mount closer and a GJ overhead stop?

Resolution: The use of a 62A Shoe (required) would be used to mount a 4040XP Parallel Arm with a "SURFACE" GJ 70, 79, 81, 90, or 450 series stop. You would order the 4040XP with a Reg w/62A arm op...:

What causes the top latch of a 1690 to not hold in the retracted position while the door swings?

Resolution: The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...:

Can an existing 1990 be changed to an EL1490 and use the existing rods?

Resolution: The EL1490 does not use the same rods as the 1990. However, the EL1690 would use the existing rods which would be the device used to exchange a 1990 device.:

Can you change out a 1990 with a 1690 and would this cover the existing holes?

Resolution: The 1690 device was designed to replace the older 1990 crossbar device & all holes would be covered or filled in with set screws.:

Why is there a stop on H lock orders?

Resolution: The Schlage H-Series was on hold from about March 2011 to May 2011 as a design change was done to allow the use of the B500-Series deadbolt with the H-Series. On May 23, 2011 the H-Series was...: