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FAQs

Needs a solenoid for his 18 V-L FSA trim. Is that part still available?

Resolution: Parts are no longer available for the 18 Series as the device was discontinued in August 2009.:

Can Kaba trim be used with a 98/99 device?

Resolution: LP1000 series from Kaba may operate with Von Duprin 98/99 device. Check with Kaba for verification. :

What is needed to order the Everest D family keyways?

Resolution: All Everest D keyways are restricted. When ordering a new keying system, include the following: Job (end-user) name, city, state and zip code. Letter of Authorization (LOA) – Authorized sh...:

What is the part number for a standard Y latch?

Resolution: The latches for the Y and F lock are not interchangeable as the hole sizes are different. Substituting any latch voids your UL and product warranty. :

Is the B250 series deadbolt available with a small format interchangeable core?

Resolution: The B250 product line is not available in the SFIC platform.:

What is the part number for the lever insert on an AL lock manufactured before May 2002?

Resolution: A700-015, standard cylinder lever insert.:

Will the older 871-2Q cards work with the new PS914 power supply?

Resolution: The older 871-2Q card that was used on PS873 power supply will not work with PS914 power supply. You don't need to use the PS914 power supply with 900-2Q board, you can simply use the PS902 power ...:

What is the part number to the 2390 dogging shaft?

Resolution: The dogging shaft only is part number "SHAFT.101" and just snaps into the dogging adapter.:

Is the 4041/4040XP and the 4040SE cylinder body the same?

Resolution: The 4041/4040XP and 4040SE closers cylinders are "NOT" the same. The 4041/4040XP cylinder has an adjustable size 1-6 spring. The 4040SE cylinder has an adjustable size 2-4 spring. The 4041/404...:

Is there a spacer for the Schlage B500 or Falcon D200 deadbolts for use on a 1 3/8" door?

Resolution: Schlage B500 The B500 series non-IC will fit onto a 1 3/8" thick door out of the box with no additional parts. The B500 IC option (B, BDC, GD, HD) requires a shim kit, 36-0...: