Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Is there an On/Off/hold open switch for the 9500 Senior Swing?

Resolution: The Senior Swing has an optional (plug in) Off/Auto/Hold Open switch available. The 8310-806R (rocker switch) The 8310-806K (key switch) :

Do we have parts for the old multi-piece center case cover for the 98/99 series devices?

Resolution: Von Duprin does not offer the old two piece center case cover any longer. The new center case cover will work on the old two piece cover device. Order the following parts: New 1-piece cover ...:

On the GT-400, if a user was enrolled, we were able to send a blank template and that would "un-enroll" the user. That appears to not be working now, why is that?

Resolution: The reader will not let you overwrite a template if it already has one. This includes overwriting a template with a zero length (blank) template which would indicate that the user is not...:

Do you have a replacement for the High Security exit device (HS98/99)?

Resolution: HS98/99 device has been discontinued and there is no direct replacement for it.:

How do I find ANSI BHMA codes and their meanings?

Resolution: BHMA provides a certified products directory complete with function codes and meanings. The most up-to-date directory can be accessed through their website at: http://www.buildershardwa...:

Are the Von Duprin 55 series exit devices handed?

Resolution: The 55 devices are handed, but they can be reversed in the field by following the reversing instructions.:

How is the L9000 mortise lock less trim one side ordered?

Resolution: To order less complete trim one side, use LLL as the designation for less complete trim outside, however less complete inside trim is not available. LESS OUTSIDE TRIM Exampl...:

Is the deadlocking spring replaceable on a 19-R device?

Resolution: The spring itself is not replaceable, you would need to replace the 19 centercase assembly.:

Where can Von Duprin 6300 electric strike installation instructions or templates be found?

Resolution: Von Duprin surface mounted 6300 electric strike paper template and installation instruction are provided with the electric strike. See attachedhttps://us.allegion.com/conte...:

What is the grading for S200 and H series locks?

Resolution: Neither lock has a BHMA grade.: