Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

What is the earliest Android OS version that Isonas Mobile will work with?

Resolution: Security support is only available for Android OS 13 and newer. Anything earlier than this will not successfully be able to establish a secure BLE connection with our RC readers. As of 7/2025:

If a user has multiple credentials, is there a process to “Mass Activate” these creds?

Resolution: No there is no way to “Mass Activate” credentials. We also do not recommend one user having a multitude of credentials. The recommendation is that the user be connected to a rule that gives ac...:

How does a user get access in Zentra?

Resolution: If a user was invited, but the invitation expired before the user could accept, the invitation cannot be resent. However, for a user to gain access, it is a simple correction: &nbs...:

What email address does the Pure Access System send emails from?

Resolution: Pure Access Cloud: [email protected] Living: [email protected]:

What is the maximum supported wiring distance between the Isonas RC03/04 and the ASM?

Resolution: The maximum wiring distance supported, as the ASM/EDK uses RC232 one-way communication, is 50’.:

What material is used to make the bearings of Ives Aluminum Geared Continuous Hinges?

Resolution: The bearings of Ives Aluminum Geared Continuous Hinges are made of nylon.:

What is the difference in 200 and 210 modes?

Resolution: These are both standalone/no-tour modes. 210 mode is Wi-Fi enabled for periodic check-in. 200 mode Wi-Fi is not enabled. :

What is Wi-Fi error ref code 04 on CTE?

Resolution: This means the Wi-Fi circuit on the CTE controller has failed to turn on. Power cycling the controller will correct this in most cases. :

Can MT20w operate in Wi-Fi mode?

Resolution: As of September 1st, 2025 this is no longer an option for adding or updating credentials. The MT20W must be set to USB mode to add credentials. But, Wi-Fi can be used to update firmware if b...:

Is there a firmware version that helps stabilize pairing with ASM/EDK modules?

Resolution: Yes, the version, 78.05, was released Summer 2025.Release Notes: https://us.allegion.com/content/dam/allegion-us-2/web-files/isonas/technical-documents/ISONAS_RC04_Reader_Controller_Firmware_78.05_...: