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FAQs

Are ND HSLR locks available with the Pack Cylinder Loose in box (PCL) option?

Resolution: ND locks with the HSLR trim are not available with the PCL (Pack Cylinder Loose in box) option. The ND HSLR box is a specially designed and engineered box customized to support the specific w...:

What electrified trim can be used on a staircase door with a Falcon 25 Rim?

Resolution: The Falcon 25 Series has an Electrified Lever Trim, the FSA-510L/L-BE or FSE-510L/L-BE.The Falcon 25 Series also has an Electrified Thumbpiece trim, the FSA/FSE-512TP/TP-BE.These Electrified Trims ...:

How the 900-FA board functions with the PS914-4RL?

Resolution: The 900-FA board is used to disrupt output power of the board upon which it is mounted. The 900-FA board uses a Normally Closed Dry Contact, normally from the Fire Alarm System.When that conta...:

How to Schedule Schlage Encode Locks to Automatically Lock at a Set Time

Resolution: Schlage Encode locks (models BE489, BE499, and FE789) are equipped with a Scheduled Locking feature, allowing you to automate locking at specific times. To access this feature, your lock must be pa...:

Is the Schlage Encode Lever Warrantied for Gate Use?

Resolution: No, the Schlage Encode Lever (model FE789), as well as other Schlage residential locks, are not rated or warrantied for use on exterior gates. These smart locks are not built to withstand outdoor e...:

What cylinder options are available with the Schlage A series?

Resolution: The cylinder options available for the Schlage A series are:P6 - Conventional 6-pin cylinderP - Conventional 6-pin cylinder, keyed 5Z - Everest SL Conventional Cylinder, 7 pinL - Less conventional ...:

I cannot pair to my Encode to my Google Fiber Wi-fi 6 Router?

Resolution: At times the new Google Fiber Wi-fi 6 Router can be difficult to pair too. With a few adjustments you can resolve the issue. Open the Google Fiber app, Select network and activate a guest netw...:

What is the correct wiring pinout on the Molex connector that comes with the electrified T series with the Con option?

Resolution: Click here for the pinout diagram, which is looking at the FRONT of the connector, the wires would be coming through the opposite side of the image shown. :

Can I Link My Schlage Encode to Hospitable and RemoteLock Using the Schlage Home App?

Resolution: Yes, the Schlage Encode Smart Wi-Fi Deadbolt can be linked to RemoteLock using the Schlage Home app. However, Hospitable is not a compatible Schlage partner.For information on pairing your Encode l...:

Is the Lorex Camera System a Schlage Partner?

Resolution: The Lorex camera supports a variety of indoor and outdoor Lorex home security cameras; however, Lorex is not an official Schlage partner. Therefore, Schlage cannot guarantee a successful connection...: