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FAQs

Can my Schlage refund be issued to a credit card?

Resolution: Schlages refund process is unable to process refunds to credit cards. A personal bank account (not business), a active debit card, a Zelle account or Paypal account can all be used to process the r...:

Will the EPT-10-EPT-2, PNT-1 work if the door and frame cutouts are not even?

Resolution: The Von Duprin EPT2 & EPT10 Power Transfer Installation Instructions (allegion.com) and Von Duprin Power Transfer Unit EPT2 EPT10 and PNT1 Template (allegion.com) both indicate that the CL (Cen...:

What are shear pins for in Von Duprin and Falcon Trims?

Resolution: This is a component in many lever trims that is designed to break (shear off) if someone tries to force the lever to rotate when locked.The intent is that if something breaks when the lever is forc...:

Can the Schlage L9000 Mortise locks be ordered with HSLR trim and the lead lining option?

Resolution: The lead lining option is not available with the Schlage L9000 series mortise locks using HSLR trim. :

What is included with the Falcon MA series mortise lock screw packs?

Resolution: 1. Non-Torx screw packs contains armor front screws, strike screws, trim screws, mortise screws, spindle, and mounting posts.2. Torx screw packs contain armor front, strike, and trim screws only.:

Can you get torx screws with the SEM 7800 magnets?

Resolution: Torx screws are not available for the SEM7800 magnets. :

What type of material is the Senior Swing -18 mounting plate made of and what is the size of the plate?

Resolution: The Senior Swing -18 mounting plate is made of Aluminum and is 6 ¾" tall and ¼" thick and you specify required length when ordering.:

Is a 3rd Party App Required for the Schlage Connect Series (BE468, BE469, BE469ZP)?

Resolution: The Schlage Connect Series is a Z-Wave compatible smart lock that uses a secure wireless protocol for communication. Z-Wave technology allows your lock to connect to a wide variety of smart home sy...:

Can I Use an iPad as a HomeKit Hub?

Resolution: As of the latest updates, you can no longer use an iPad as a hub for Apple Home. This change means that iPads are no longer supported for controlling HomeKit-compatible devices remotely or for enab...:

Did the Schlage AL and D Lever use the same Spring Cage?

Resolution: The discontinued AL Series and D Levers used different Spring Cage part numbers. These parts are no longer available. :