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FAQs

Resolution: The XB11-979 is NOT handed and will rotate freely in both directions (there is no stop in either direction). :

How do I get access to an Engage site?

Resolution: The site administrator will have to send the invitation, the new team member will receive an email that containsa link to accept the invitation. Please reach out to your site administrator. :

How do I add a team member to an Engage site?

Resolution: A team member with Admin rights can invite Admin, Manager or Operator to a site.A Manager can only invite Operators to a site.To send the invitation:1. Log into the Engage web portal. 2. Selec...:

Can 9651 credentials be ordered in 35 bit?

Resolution: Smart credentials can be ordered in any bit format we support.Here are the formats available::

What is the part number for the lock case screws for the LE?

Resolution: The part number is:C203-736. Contains (2) C603-256, #12-24 WMS PFH:

How do you cancel construction mode on CTE?

Resolution: To cancel the Construction Mode and to remove all credentials, perform a factory default reset. When Construction Mode is cancelled, the Master Construction Credential and all other added User...:

What are the dimensions of the Schlage RCK15?

Resolution: The dimensions are:5.13” x 3.25” x 1.0”:

Resolving "Lock Jammed" Notifications in the Schlage Home App

Resolution: Are you seeing a "Lock Jammed" notification or encountering it in your history log within the Schlage Home app? This issue is typically caused by an obstruction when the deadbolt extends into the s...:

Difference Between Admin and Guest Virtual Keys in the Schlage Home App

Resolution: When using the Schlage Home app to manage your smart lock, you can assign virtual keys to provide access to others. However, there are key differences between Admin and Guest virtual keys in terms ...:

Troubleshooting Poor Battery Life for the Encode Series

Resolution: The expected battery life for the Schlage Encode Series (BE489, BE499, and FE789) is 6 months. If your batteries are not lasting 6 months before requiring a change, this is considered poor battery ...: