latch retracts when you pull on door

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Using the key from the pull side of the door does not retract the latch bolt on a rim or vertical rod chexit device.
CX98/9975 mortise devices will retract the latch bolt when the key is used on the pull side of the door.
Incorrect timing of the lock can cause the outside lever to retract the latch when raised up.  See instructions here (Step 16 and 17) to time a T351, T381, T561, and T571.  Also applies to the same...
To verify the timing on a T561, function test the outside lever after locking it.  To lock the key should only rotate 180 degrees (Not 360 degrees as Schlage does) A properly timed lock will n...
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...
This change was implemented in firmware package CO.A.6 (or later) to help the customer in the communication and coupling process between the CO200 (CO250) and the hand held device (HHD). ...
The green LED is to be lit up until the spindle (Triangles and Key Switch) are aligned properly; providing a visual indication of the problem.  
If the mechanical alignment of the triangles on the back of the outside escutcheon are not aligned, the CO200 or CO250 will not connect with the SUS/HHD and will appear to be unresponsive...
In firmware CO.A.6 (or later) the Schlage button on the CO200 (CO250) will turn green anytime that the spindle triangles on the front escutcheon are out of alignment or the mechanical key switch is...
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...
The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...
Hardware falling off a door is caused by one or all of the following issues: Field abuse Improper internal reinforcements in the door Improper field preparation The top or bottom rod case can...
  Pushing on the push  bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...
If the 912L was shipped after February 28,  2011, Check the installation instructions, step 3 to be sure all parts are installed on the trim correctly, even if the trim was received in th...