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Question
Answer
Who to contact?
Resolution:
Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, You can ...:
What should I do when my F-Series HandPunch is indicating "Memory Full"?
Resolution:
The F-Series HandPunch will display "Memory Full" when the number of transactions being stored on the hand reader exceed its memory capacity. When the memory capacity is exceeded, the hand reader...:
What is the part number for the CX-RX switch?
Resolution:
For solenoid driven Chexit devices shipped from the factory prior to 8-24-2015, the RX switch is no longer available. This part was discontinued in 2019.If the older version Chexit RX switch ...:
How to test the RX switch in a Chexit device.
Resolution:
Chexit devices shipped prior to 8-24-2015 with solenoid driven: If Chexit device goes into alarm with fast flashing red LED after the rearm time, the RX switch may be out of adjustment or defect...:
Do you have a micro-switch with orange wires?
Resolution:
The micro-switch with two orange wires is probably the Chexit switch assembly for devices shipped prior to 8-24-2015 with solenoid driven, part number 13-065-00. :
Should a solenoid be hot to the touch?
Resolution:
If there is concern that the solenoid or device is "too hot" or has the capability to cause injury, disconnect the device and contact a authorized service representative to analyze the opening.: