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RELATED FAQS
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Answer
Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade
Resolution:
Sync the controller or lock via the mobile app to update the web portal with the new firmware version.:
How come I no longer see my Users and Doors, etc when logging into the Engage web portal.
Resolution:
As of the end of August 2020, Microsoft stopped supporting Internet Explorer (IE) as an acceptable web browser.To see all Engage site and info via web portal, use either Chrome or Edge or other bro...:
Does Allegion write specifications and specs?
Resolution:
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Desig...:
Engage Portal Displaying Blank Screen in Internet Explorer
Resolution:
Internet Explorer (IE) is no longer supported by Microsoft and many websites. It no longer displays many websites correctly, including the Engage Portal site at portal.allegionengage.com. ...:
How do I get service on my Astro Swing operator that isn't working properly?
Resolution:
LCN does not does not have or supply any information for the old (obsolete) "High Energy" Dor-O-Matic Sliding doors, Bi-Fold doors or Astro Swing doors. You MUST be AAADM certified to work on, or g...:
How do I contact Schlage Biometrics Technical Support?
Resolution:
To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...: