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Please refer to the Allegion Contact Us web page for all inquiries.
Von Duprin does not offer a service to refurbish exit devices at the factory.Replaceable service items for some exit device parts are available for sale.Please contact technical product suppor...
Von Duprin and Falcon do not offer repair services for any of its exit devices.
A 4040SE would not hold the door open if it has : No Voltage or Improper Voltage. Check that the track has proper voltage going to it (24V AC/DC or 120V AC). If 120 volts is supplied...
There are a few things that can cause a closer to slam. The closer could be adjusted incorrectly. Turn all regulating screws clockwise until they stop. Then open each valve 1 and 1/2 turns. If t...
First,  make sure the device is being tested while it is mounted to the door with trim installed.   (Testing the device on the bench may show behaviors that will not occur once the d...
Please contact the Allegion Product Support Team on all questions or inquiries pertaining to hardware finishes warranties. Please send an e-mail to the applicable Product Support team:Closers_TechP...