This reader type is not recognized

RELATED FAQS

Question
Answer
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board.  The first step is to replace the lit...
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry.  The hand reader platen overlay has an anti-microbial surface.  Should ...
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader.  There are 2 reasons this message appears:1.  The ID being enrolled already exists in the hand reader...
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...
Our biometric hand readers have a limitation on how many times you can try an unsuccessful  hand verification. This is similar to secure computer/ system logins that kick you out after a certa...