Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
senoid plunger not retracting
”
RELATED FAQS
Question
Answer
Does the Inpact EL94/95 have the same solenoid as the EL devices?
Resolution:
As of 1/16/2013, the 113189-00 EL INPACT SOLENOID/PLUNGER ASSY is no longer available.:
How many thread should be showing on the solenoid plunger bushing on EL device to operate correctly?
Resolution:
The threaded bushing on the solenoid plunger requires 8-9 threads showing to operate correctly.:
What would keep the latch bolt on a 33A device from retracting all the way when dogged?
Resolution:
Bad dogging hook on the dogging assembly could cause the 33A/35A and 98/99 exit device latch bolt not to retract completely.:
Why will my EL 1490 fire my latches but not hold?
Resolution:
One of the following items may cause the EL1490 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...:
Why is my QEL device not retracting completely?
Resolution:
You may have a defective motor bracket, defective base plate or vertical rod could be out of adjustment.:
What would cause an EL device to pull and release?
Resolution:
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...:
Why is my latch not retracting when I depress the push pad on an XP98/99 device?
Resolution:
Pushing on the push bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...:
Why would an electric strike not stay locked when turned upside down?
Resolution:
The Von Duprin 6000 series electric strike has a 12 or 24VDC solenoid with plunger, spring and impact washer as shown 6000 solenoid Make sure the solenoid spring and impact washer are not missin...:
Solenoid on Chexit pulls back and immediately lets go and alarm goes off with red solid light.
Resolution:
The following could cause the Chexit solenoid ( devices shipped prior to 8-24-2015) pulls in then drop out with no alarm. Mechanical adjustment such as vertical rods. Disconnect t...:
What would cause the Von Duprin EL Solenoid not to hold when the mech case cover plate is slid over top of the solenoid?
Resolution:
If the cover plate on the mechanism case causes the EL solenoid to drop when slid over the solenoid, then the solenoid plunger requires adjustment. You must lengthen ...:
Why would an EL1690 retract the rods but not hold them?.
Resolution:
One of the following items may cause the EL1690 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...:
Why would the 996L trim not lock or unlock when installed with 98 or 99EO?
Resolution:
The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...:
Why does my 7500 retract the latch bolt but not re-lock the trim?
Resolution:
Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...:
Why will 912L not retract the latch bolt all the way?
Resolution:
There are a few things to check in the 912L trim is not retracting the latch as expected. If the 912L was shipped after February 28, 2011, Check the installation ins...:
Why is the 2390 top latch not staying retracted when dogged?
Resolution:
Most likely need to length the top rod so latch can engage it's internal latch retention state. See 2390 Instructions for adjusting rod lengths.:
What are the new announced ND-Series features?
Resolution:
NOTE: ND locks manufactured on or after January 30, 2017 will no longer make use of the soft durometer spacer. The improved spring cage and matching lever eliminates the need for this spacer. ...:
Are the Von Duprin EL and the HD-EL solenoids the same?
Resolution:
The solenoids are different. The current standard EL solenoid and mounting bracket is a one piece unit. The bracket is crimped into the front of the solenoid. This solenoid and plunger has no mech...:
Why does my Trilogy Lock not retract the latch when I replace a lever trim on a 98/99 series device?
Resolution:
If the NL screw on the 99 device has been removed the Trilogy lock will not retract the latch. :
Does Schlage make a mortise lock that the lever on either side retracts the latch and a key on either side retracts the deadbolt?
Resolution:
The L9466 Store/Utility Room lock can provide this functionality. Operation: Latchbolt retracted by knob/lever either side. Deadbolt thrown or retracted by key from either side. When the deadbolt ...:
How does the latch bolt retract on the Von Duprin XP device?
Resolution:
The latch bolt on an XP98/99 exit device does not retract. The latch bolt will release and pivot out of the way when push bar is depressed or out side trim is activated.:
Does the Chexit device retract the latch bolt?
Resolution:
The Von Duprin Chexit device does not have electric latch retraction feature.:
Why would QEL retract and release repeatedly?
Resolution:
The following could cause the QEL device to retract and release repeatedly: If this is a vertical rod type device, the vertical rods could be adjusted too short. Check rods for dead locking, ...:
What parts are modified when ordering an ND extended lock?
Resolution:
Only the chassis components are modified for thicker door applications, the lever and spindle assemblies remain intact. The following parts may be modified depending on the function of the lock ...:
How do I add mechanical dogging to my Von Duprin EL device?
Resolution:
HD-EL (Hex Dogging Electric Latch Retraction) solenoid and plunger can be replaced with standard EL solenoid and plunger on non fire rated exit devices, but this should not be used on a daily basi...:
Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?
Resolution:
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...:
I can not remove the key from the cylinder on my BE365 deadbolt lock.
Resolution:
After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :
How do I prevent the ND85 button from rotating?
Resolution:
In early 2013 the ND85 plunger assembly was improved to prevent accidental rotation of the inside button. The previous design could allow someone to unintentionally rotate the button and unknowing...: