Schlage Residential Products' Connect Series

RELATED FAQS

Question
Answer
Please visit the Schlage Residential website (FAQ / Knowledge Center) for all product and Customer Care information.Click on the following to link directly to the Residential Product...
Z-Wave® is a mesh networking technology developed in 1999 to create a standard for wireless radio frequency (RF) communication for home devices. The key to the technology is that Z-Wave products ar...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...
The 8310-877 comes with a 6 wire cable. You have to cut the connectors off both ends and hardwire it to the 4600 operator as follows: The 6 wire cable connections to the 7 pin connector in the 8310...