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“
Schlage Home reset password
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RELATED FAQS
Question
Answer
Customer receives "certificate error" when logging in to Schlage Home app
Resolution:
Check for anti-virus / anti-malware software active on phone / tablet. Temporarily disable until successfully signed in to app.:
Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
Resolution:
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:
Issues Receiving E-mails from Engage
Resolution:
This issue is very common, especially on secure corporate email systems running Office 365 or active email firewall and spam filtering. Please follow these steps as most likely the emails were...:
How do I manually program the AD300 RS-485 Address?
Resolution:
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...:
Where can I find hurricane ratings for Schlage and Falcon?
Resolution:
There are several Schlage and/or Falcon locks that have been tested and approved for this application. For Commercial use the locks have been tested and approved as ...: