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Answer
What is the reader address for a master F-Series HandKey II?
Resolution:
A F-Series HandKey II can be operated as a stand-alone access control station, as a network master enrollment station, or as a networked access control station which receives and processes co...:
How do I get into the menus on a biometric HandKey in order to enroll a user?
Resolution:
The HandKey II Command Mode Structure is used to access all menus in the HandKey. You hit clear and enter for the reader to ask ENTER PASSWORD if its a new reader. You hit clear and enter followed ...:
How do you get the camera calibration values on a biometric F-Series HandPunch?
Resolution:
To get the camera calibration values on a biometric F-Series HandPunch or F-Series HandKey, press the * (asterisk) key 11 times. It will display R (row), C (column), and E (exposure)...:
Camera calibration on a hand reader, what should the row (r), column (c), and exposure (e) calibration values be to indicate proper camera alignment?
Resolution:
On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2. The desired exposure (e) value sh...:
Does the ID3D HandKey and HandPunch have a red/green verification light like the F-Series?
Resolution:
Yes, the ID3D does have a red/green LED light option. It's used to indicate successful (green) or rejected (red) hand reads. The part number is GL-100 and it can only be installed in th...:
How do you find the serial number of a biometric F-Series handpunch or Handkey II?
Resolution:
Yes, press the * (asterisk) key 10 times on the reader. The serial number will be displayed. A second way of locating the serial number on the reader is to visually check...:
What does error 64 mean on a HandKey II or Handpunch?
Resolution:
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board. The first step is to replace the lit...:
What does a Warning 80 or 17 mean on a F-Series hand reader?
Resolution:
When you see a Warning 80 or Warning 17 on a HandKey or a HandPunch, it may mean that the lithium battery is low. The first step is to try a warm boot on the reader to see if that h...:
What is an E-Series HandKey?
Resolution:
The E-Series HandKey biometric product measures the size and shape of a user's hand to verify the person's identity for accessing a secured opening. The E-Series HandKey is an all-metal unit ...:
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
How do you check what memory size is on a biometric F-Series HandPunch 3000?
Resolution:
A biometric F-Series hand reader usually comes with standard user memory. When a user is added that exceeds that user memory size, there is no room left to store that user and that user template c...: