Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
Reset after installing new battery
”
RELATED FAQS
Question
Answer
What is the SUS feature "Device Template"
Resolution:
See the attached Technical Note for instructions on saving a "Device Template" FROM a device or loading TO a device, Device Template Tech NoteOn the SUS/HHD go to the LOCK Properties tab, and sele...:
What is the part number for the dogged cam used in modular cylinders?
Resolution:
Effective July, 2014, there is no longer a specific modular cam part number for dogging. The Schlage modular straight cams come with two mounting holes that allow for the cams to be mounted inverte...:
I replaced the CT5000 coin cell, but I still get a Low Battery indication.
Resolution:
Coin Cell part number is CR2025 - 3Volt Lithium - available at most any battery store.:
GF3000 coil does not float
Resolution:
Current production GF3000 have a fixed , solid coil. Previous models excluding the BRD had spring load floating coils. This allowed the coil to drop and meet the armature, Engineering is reviewing ...:
Alk not power up - using 9V battery
Resolution:
There are three main failures with an ALK. Problems are usually caused by a bad power source(battery), bad RX/LX Switch or a bad circuit board. Try installing a new battery and wai...:
Are the batteries for the PS 914 BBK the same as the ones from the 873 BB?
Resolution:
The battery for the PS873 and PS914 are the same, 7AH sealed Lead Acid battery.:
Where are the PS914 instructions?
Resolution:
The link to the specific sheet can be found by clicking here: http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Von_Duprin_PS914_Power_Supply_Installation_I...:
Why is there no coin cell battery in my WRI400?
Resolution:
The coin cell battery is not used by the WRI400.:
Why do AD Series offline locks still give a Low Coin Cell indication after I install a new coin cell?
Resolution:
The coin cell part number is CR2025 - 3 volt lithium - available at most battery or electronics stores.:
Will the old T Series chassis work with the new T latch?
Resolution:
The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The new latch, introduced mid-June 2013, will NOT fit into the previous T lock chassis. C...:
Where are the Data sheets or Installation Instructions for the 900 series Power Supplies?
Resolution:
Data sheets and installation instructions for 900 series power supplies are available at http://us.allegion.com/Services/TechSupport/Pages/home.aspx?ps=Electronic%20Security&pc=Electronic%...:
What is the GWES error that is seen on the Hand Held device (HHD)?
Resolution:
When the GWES error occurs, RESET the Hand Held Device using the RESET button under the battery cover. After RESET of the Hand Held Device (HHD), the error will be gone.:
What drains the AA batteries on an AD-Series lock?
Resolution:
Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1) One the four (or eight) AA was inserted reversed and the rese...:
DATE and TIME Facts – KC2-Deadbolt, BE-367, PED-500, PED-1000:
Resolution:
DATE and TIME Facts – KC2-Deadbolt, BE-367, PED-500, PED-1000: • The deadbolt clock circuitry directly uses the battery as its power source. If the deadbolt battery is removed, the clock can keep...:
What drains the AA batteries on an CO-Series lock?
Resolution:
Causes for AA battery drain in CO-Series LOCKS - Possible Cause Fix/Corrective Actions One of the four AA batteries was inserted reversed and the reserved battery drains the other batteries. ...:
Can I change an AD lock from an 8 "AA" battery pack to a 4 "AA" battery pack?
Resolution:
The AD lock battery pack type can be changed following this procedure:1. Disconnect the existing battery pack2. Depress and hold the SCHLAGE button for a few seconds to drain off any residual...:
Do we have parts for the old multi-piece center case cover for the 98/99 series devices?
Resolution:
Von Duprin does not offer the old two piece center case cover any longer. The new center case cover will work on the old two piece cover device. Order the following parts: New 1-piece cover ...: