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“ not recieving verification code at email ”

RELATED FAQS

Resolution: This issue is very common, especially on secure corporate email systems running Office 365 or active email firewall and spam filtering. Please follow these steps as most likely the emails were...:

What does the message "ID temporarily invalid" mean when it displays on a biometric hand reader?

Resolution: Our biometric hand readers have a limitation on how many times you can try an unsuccessful hand verification. This is similar to secure computer/ system logins that kick you out after a certa...:

Does the ID3D HandKey and HandPunch have a red/green verification light like the F-Series?

Resolution: Yes, the ID3D does have a red/green LED light option. It's used to indicate successful (green) or rejected (red) hand reads. The part number is GL-100 and it can only be installed in th...:

Support for Sitemaster software.

Resolution: Sitemaster support is handled by Matrix Security and all inquiries are directed to them.An FAQ for Sitemaster can be found hereTheir support line is 1-800-622-4893Videos and demo downloads ava...: