Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
no tour credentials are not full but says they are
”
RELATED FAQS
Question
Answer
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
Resolution:
The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:
Is No-Tour available with the Engage mobile ?
Resolution:
Yes, with the may May 3 2021 Engage software and firmware release, no-tour is available for the Schlage Engage Mobile Credentials. You have to make sure all devices have&...:
What is an MT20W?
Resolution:
A reader powered by a USB cable (via a computer's USB port or a powered USB plug) used to enroll smart credentials used in Multifamily access. The reader uses a Wi-Fi connection for enrolling no-to...:
Why doesn't my AD lock go into Construction Mode?
Resolution:
Update your device firmware to the latest version to fix this early design / feature update:
Can the credential reader be changed on a CO-Series lockset?
Resolution:
A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.:
What process should be followed to change the Credential Reader type on a AD-Series lock?
Resolution:
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...: