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RELATED FAQS

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Warranty on the HHD is one (1) year from date of purchase. The battery for the HHD (Bluebird Pidion) is covered under warranty.   However, as the batteries are not available sep...
The battery for the HHD (Bluebird Pidion) is covered under warranty.   As the batteries do not come separate, the entire unit must be replaced.
Warranty on the HHD is one (1) year from date of purchase.
If unit is out of warranty, battery can be purchased here.
If other HHD accessories are needed, please see 76747 for links.
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
AD300 locksets MUST have hard power to operate.
Connect 12VDC or 24VDC power supply to the AD300 lock before attempting HHD communication.
ADFwPkg 2.17.10 released 06/06/2011 is the first AD firmware Package that supports WRI400 and CT5000 devices.
SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.
CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...