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“ My Schlage connect spindle does not align ”

Resolution: When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:

Why does my AD or CO series lock unlock when the lever is raised?

Resolution: Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:

The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?

Resolution: Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:

I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?

Resolution: Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:

Does the S200 cylinder require a sleeve for installation?

Resolution: The S-Series and S200-Series outside keyed spindle was redesigned in September 2008. For locks manufactured BEFORE September 2008 The S and S200 lever cylinders required cy...:

What would cause a Senior Swing to open only 10 degrees and then close?

Resolution: Issue/Symptom – upon receiving an activation input the Sr Swing gearbox opens only about 10 degrees and then returns to the close position. Unit will never learn opening nor function pro...:

What is the part number for a L mortise lock spindle?

Resolution: The Schlage L-Series mortise lock spindle and spring part number can be found in the Table 1. Spindles and Springs Part Number Description L283-060 Spindle and spring, 1...:

New Design (after May 2018) AD-series and CO-series 993M - Spindle Hub Plate Binding on Mortise Case

Resolution: In May 2018, the AD-series and CO-series trims were overhauled to a new full-length body design, replacing the old short-body-with-long-plate trim that had been in use since product launch. T...:

What is the size of the L9000 spindle?

Resolution: All spindles are on a "square" at 0.312" (5/16"):

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“ My Schlage connect spindle does not align ”

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