My outside lever is not opening door when lock in in open position

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Chexit devices are NOT electric latch retraction.  In order for Chexit device to operate with an auto operator you will need to add a rim electric strike on a single door or a pair o...
The storeroom lock function is described as follows: Latch bolt operated by key from outside or by operating inside lever. Outside lever is always inoperative. The following are storeroom functi...
EL is Electric latch retraction and retract the latch bolt into the exit device center case.  E references the electric unlocking of the Pull Side trim for a Panic Device.   With the E function, th...
Application is based on how the door will be used.   Please contact Product Support at 877-671-7011 to discuss your application and select the correct device for your opening.
Thermal Bow is a temporary condition which occurs in metal doors mainly due to the temperature differential from one side of the door to the other. This may occur in exterior doors when direct sun ...
Yes, Steelcraft doors and/or frames are available and can carry a UL, WH or FM label. The type of fire label (UL, WH or FM) is dictated by the specifications and local building code. Doors ...
If a 4600 clicks, but won't open the door: Verify proper connection of all the control box connectors. Verify correct manual operation of door. Verify actuator connections and any strike/maglo...
 Pneumatic Automatic Operators are used in areas where electrically operated devices are not convenient or permitted.  Consists of a modified, heavy-duty door closer for manual oper...
The following items may cause the exit devices top latch from being held in the retracted position. 1. The top or bottom rods are out of adjustment. 2. The top latch hold back...
Following exit devices 2227/F, 33/3527A/F, 33/3547A/48A/F, 98/9927/F and 98/9947/48/F have similar rod adjustment procedures. All top latches control the bottom latch assemblies. When do...
The regulation valves are designed to adjust the flow the hydraulic fluid in the closer which regulates the door closing speed through various phases of the closing cycle. The regulation valves h...
Make sure that the hold open nut is not on upside down.  The orientation of the hold open nut depends on the mounting. On a Top Jamb "Push Side" mount, the hold open nut would poi...
On May 1, 2013 the LM9000 lock was discontinued and replaced with the LM9300 Multipoint Lock. 
The Schlage LM9000 series lock was originally designed for use in FEMA (tornado) storm shelter openings and/or Florida Building code (hurricane) assemblies.  Doors, frames and hardware can be order...
  Specify either an L or B doors for use with the LM9000 or LMV9000 Specify the F frame for use with the LM9000 or LMV9000 Order the lock from Schlage as you would normally The concealed rods...
Von Duprin does not offer any lever trim or pulls that through bolt to the Guard X device.  Ives has the 8102-6 and 8105-6 pulls that can be lined up with the mounting screws of the exit device b...
This change was implemented in firmware package CO.A.6 (or later) to help the customer in the communication and coupling process between the CO200 (CO250) and the hand held device (HHD). ...
The green LED is to be lit up until the spindle (Triangles and Key Switch) are aligned properly; providing a visual indication of the problem.  
If the mechanical alignment of the triangles on the back of the outside escutcheon are not aligned, the CO200 or CO250 will not connect with the SUS/HHD and will appear to be unresponsive...
In firmware CO.A.6 (or later) the Schlage button on the CO200 (CO250) will turn green anytime that the spindle triangles on the front escutcheon are out of alignment or the mechanical key switch is...
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...
The Falcon 8200 series operator has a circuit that shuts down the operator when a resistance of 15 lbs. occurs, so the operator will not be damaged.
The hold open position on a "REG" or "EDA"  hold open arm is set with the door to a few degrees shy of the desired hold open point. To properly set, open the door 5° less then the desired hold open...
Try the steps below to improve the hold open adjustment. Remove hold open nut  Apply a couple drops of blue loctite to the threads. Re-assemble, and reset hold open. Let loctite set up overn...
A 4040SE would not hold the door open if it has : No Voltage or Improper Voltage. Check that the track has proper voltage going to it (24V AC/DC or 120V AC). If 120 volts is supplied...
First, turn off the power to the Senior Swing. If the door closes, check controller for a constant activation signal from an activation device. If door continues to hang up and will not close...
Using the key from the pull side of the door does not retract the latch bolt on a rim or vertical rod chexit device.
CX98/9975 mortise devices will retract the latch bolt when the key is used on the pull side of the door.
A 4600 (4630/4640) not opening to a full 90 degrees could be caused by a couple things: The Opening Force could be set too low. Try increasing the opening force adjustment on the controller a 1/...
Apartment Corridor Lock function is defined as a lock where the latch bolt operated by lever from either side, except when outside lever is made inoperative by a stop or mechanical means other than...
Hold Open Closers & Magnets (Fire/Life safety products) provide a wide range of solutions.  Single or multi-point hold open closers Utilize an electromechanical closer. Hold the door o...
For 33/3549A and 98/9949 cable devices shipped from the factory AFTER 7-15-2016:The door opening height must be specified during order entry. The 33/3549A and 98/9949 cable devices are availab...