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Hand not reading
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Question
Answer
What are the steps I need to take in order to do a card emulation test between biometric hand readers?
Resolution:
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct. These steps will guide you in...:
Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?
Resolution:
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu. In order to ...:
What cleaning suggestions would you provide to a customer should the hand reader be exposed to blood?
Resolution:
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry. The hand reader platen overlay has an anti-microbial surface. Should ...:
What does "Sorry, Can't Add" mean on a hand reader?
Resolution:
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader...:
Hand Reader just stops communicating via Ethernet?
Resolution:
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:
What is the "HOST BITS" setting on a Hand Reader with an Ethernet Module?
Resolution:
Handreaders require a static (fixed) IP address; this means you have to set its IP address, subnet mask and default gateway.These are usually assigned or issued by your local network administrator....:
How should I clean a biometric hand reader?
Resolution:
The only routine maintenance required on a biometric hand reader is cleaning. The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...:
What does error 64 mean on a HandKey II or Handpunch?
Resolution:
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board. The first step is to replace the lit...: