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hand held device template
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RELATED FAQS
Question
Answer
How do I couple a Hand Held Device to a PIM400
Resolution:
If the PIM400 has already been coupled with a HHD, the Coupling process will be disabled and the PIM400 will no longer go into its Coupling Mode. You must RESET the PIM400 in order to allow (re-en...:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
How many door files should the Hand Held Device (HHD) be able to store at one time?
Resolution:
For best Schlage Utility Software (SUS) and Hand Held Device (HHD) performance do not put more than 100 door files at a time ....:
Where can I download the latest version for the Schlage Utility Software?
Resolution:
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...:
Why is my HHD not connecting to my AD lock?
Resolution:
5) If working with a CO lockset, the mechanical key switch needs to be in its "Inactive" or normal position. Ensure the triangle alignment on the front escutcheon and that...:
Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
Resolution:
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
Resolution:
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:
How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
Resolution:
- With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:
Why can't I see the Lock Friendly name in the Hand Held Device (HHD)?
Resolution:
In order for the HHD to be able to display the lock name, the lock firmware must be updated with ADFwPkg 2.17.10 and COFwPkg 1.21.0 (OR higher) AND the lock MUST be programmed with its door file be...: