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“ faulty latch button ”

Resolution: Both the ND50 and ND53 will not unlock when the door is shut. The only way to pop the button is by turning the key on the outside or the lever on the inside. Occasionally custome...:

Why does the ND40 stay locked after egress?

Resolution: There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed. There was an issue with the keycam that created a bind when l...:

Why does the Schlage button light up “Green” when I open the door?

Resolution: When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:

Can the credential reader be changed on a CO-Series lockset?

Resolution: A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.:

Why does the lock beeper on the AD-200 not sound when the Schlage button is pressed?

Resolution: Check that the batteries are inserted into the battery holder in the correct polarity orientation.:

What is the Lock Modes/States for Apartment Function?

Resolution: AD Series UI Matrix:

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“ faulty latch button ”

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