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failed, lock is not responding
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RELATED FAQS
Question
Answer
Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
Resolution:
Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
Resolution:
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:
How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
Resolution:
- With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:
Why won't my HHD connect to the AD300 lock?
Resolution:
If the AD300 power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not com...:
Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
Resolution:
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
Resolution:
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.: