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RELATED FAQS

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Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Follow the link to the Schlage Technical Support page and find at the bottom of the page under "AD-Series Accessories" the Schlage Utility Software Update Guide,&...
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...
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When new product(s) are added to an existing installed customer site, all devices at that site should be updated to the latest firmware revision that is available for the most consistent user exper...
Whenever an AD Series credential reader is upgraded with new or different credential types or replaced in the field, be sure to update. Lock firmware and reader firmware are packaged together so ...
Search the product library for firmware associated with your installed product to obtain the latest updates.  
Go to the Schlage support site to download the latest firmware package  - www.schlage.com/support  
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested:1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) application to ...