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“ device not in coupling mode ”

Resolution: After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:

How do I couple a Hand Held Device to a PIM400

Resolution: If the PIM400 has already been coupled with a HHD, the Coupling process will be disabled and the PIM400 will no longer go into its Coupling Mode. You must RESET the PIM400 in order to allow (re-en...:

What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?

Resolution: In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.:

Can I have multiple Hand Held Devices (HHD) coupled to the same lock?

Resolution: The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:

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“ device not in coupling mode ”

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