dead bolt will not retract when closing door

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There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed.  There was an issue with the keycam that created a bind when l...
Hold Open Closers & Magnets (Fire/Life safety products) provide a wide range of solutions.  Single or multi-point hold open closers Utilize an electromechanical closer. Hold the door o...
Both the ND50 and ND53 will not unlock when the door is shut.  The only way to pop the button is by turning the key on the outside or the lever on the inside.  Occasionally custome...
First, turn off the power to the Senior Swing. If the door closes, check controller for a constant activation signal from an activation device. If door continues to hang up and will not close...
To correctly answer this question, we need to know how much more force is required to get the door closed. They could try turning the Rod & Shoe over (short side of shoe towards the hinge), or they...
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...
If a door is being held open by the LCN SEM 7800/1900 magnet or any ME/SE Series Sentronic LCN closer, you can remotely release that door to close by ordering the following parts and wiring per ST ...
Latch is broken, Please call #888-805-9837 or email consumer.support@allegion.com for a replacement latch.
Astragal must be applied to pull side of active leaf, since placing the stragal on the inside of the inactive leaf will interfere with the active door closing.
How to:  What are the steps to adjust a door closer?Facts: All LCN and FALCON door closers will have 3 regulating valves and a spring adjustment.  All closers with a "Delay" feature ...
When Privacy Mode is entered, the lock is secured as part of the Privacy Mode process.
When Privacy Mode is cancelled, if the lock is still within the Auto-Unlock period, the lock toggles unsecured.
If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.
The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...
  Pushing on the push  bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...