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“
cleaning biometric hand readers
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RELATED FAQS
Question
Answer
What cleaning suggestions would you provide to a customer should the hand reader be exposed to blood?
Resolution:
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry. The hand reader platen overlay has an anti-microbial surface. Should ...:
How should I clean a biometric hand reader?
Resolution:
The only routine maintenance required on a biometric hand reader is cleaning. The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...:
Camera calibration on a hand reader, what should the row (r), column (c), and exposure (e) calibration values be to indicate proper camera alignment?
Resolution:
On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2. The desired exposure (e) value sh...:
What happens when you assign all of the password menus on the F and E series readers the same password?
Resolution:
The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1. In this case, the command choic...:
What is a DC-200?
Resolution:
The DC-200 is a USB to RS-485/422 data converter used with the hand readers. As long as you have the latest windows updates there are no drivers to download for this to work.:
What does "Sorry, Can't Add" mean on a hand reader?
Resolution:
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader...:
What are the steps I need to take in order to do a card emulation test between biometric hand readers?
Resolution:
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct. These steps will guide you in...:
Hand Reader just stops communicating via Ethernet?
Resolution:
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...: