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Question
Answer
Does Schlage make a mortise lock that the lever on either side retracts the latch and a key on either side retracts the deadbolt?
Resolution:
The L9466 Store/Utility Room lock can provide this functionality. Operation: Latchbolt retracted by knob/lever either side. Deadbolt thrown or retracted by key from either side. When the deadbolt ...:
When ordering the ND lock less cylinder will it come with a tailpiece?
Resolution:
The Schlage ND is shipped with a driver/tailpiece when ordered with a LD, BD, or JD suffix.:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
What is the part number for the Schlage small format rim cylinder tailpiece?
Resolution:
B502-899 is the tailpiece for both the SFIC and standard rim cylinders.:
What parts are modified when ordering an ND extended lock?
Resolution:
Only the chassis components are modified for thicker door applications, the lever and spindle assemblies remain intact. The following parts may be modified depending on the function of the lock ...:
Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
Resolution:
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder. Interchangeable cylinders assume that the lever and taipiece is i...:
How to Reset a BE367 Deadbolt to Factory Settings
Resolution:
For resetting a PED500 / BE367 deadbolt back to factory status, refer to attached guide: Deadbolt Reset InstructionsProgrammable Electronic Deadbolt: RESET back to factory settings It ...:
Why does the Schlage button light up “Green” when I open the door?
Resolution:
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:
What are the part numbers for the SFIC driver and spacer used on the ND series locks?
Resolution:
There are several part numbers available: Part Number Contents 09-774 SFIC driver & Spacer N523-091 SFIC driver D500-000 Spacer:
Can I get the RU series with a Schlage Full Size Interchangeable core?
Resolution:
The RU lock can accept a Schlage Full Size core, but the cylinder suffix must be specified as "J IC-SC" so the correct parts are supplied. The tailpiece will come with the lock. Example: RU581J IC-SC:
What is the length of a cylindrical tailpiece?
Resolution:
Key-in-lever tailpieces differ in length depending on the lock series, function, and design. Click here to identify the tailpiece and length. NOTE: Modular ...:
Where are hardware templates?
Resolution:
All the templates can be found at us.allegion.com Please click here :
Will Primus cylinder fit into the F locks?
Resolution:
The Primus cylinders are not designed to fit into the F locks. They are too long and the tailpiece is oriented differently.:
What is the part number for T lock tailpiece used with a conventional cylinder?
Resolution:
The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. Refer to Table 1 for a list of T lock tailpieces for conventional cylinders. Table 2 show...:
Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?
Resolution:
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...:
What is the part number for the twisted tailpiece for AD/CO exit device trim locks?
Resolution:
The part number for the AD or CO twisted tailpiece kit is: 46929303 Tailpiece Kit - (for Exterior Escutcheon -993 into Exit Device, i.e. Von Duprin 98 or 99) Exit Trim 46929303 Includes the...:
What is the part number for the Schlage cylinder to work in a Falcon T lock?
Resolution:
The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. Schlage offers Falcon Retrofit cylinders to fit many of Falcon's locks. Table 1 below con...:
Does Schlage offer a cam that will work with a Yale mortise lock?
Resolution:
Schlage offers a comparable cam to the Yale 2160 and it will operate any Yale lock that utilizes the Yale 2160 cam. Schlage Cams for Yale 2160 Part Number Description B520-7...:
Why are the bolts larger on the 8102, 8103, 8103EZ, 8190, 9100, 9103EZ, 9190?
Resolution:
In an effort to continue providing the highest quality products and align with market demand Ives has upgraded the mounting screws provided for the majority of 8000 and 9000 series pulls.The new an...:
Why does my AD or CO series lock unlock when the lever is raised?
Resolution:
Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:
Is there a chart that shows which sex bolts are required for mounting the Von Duprin and Falcon/Monarch exit devices?
Resolution:
There is not a chart that shows which sex bolts are required for Falcon/Monarch exit devices. However, this auxiliary catalog list those for Von Duprin: catalog.: