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Resolution: See attachment for details: Proximity readers support:

What card types and formats will our AD and CO smart readers support?

Resolution: See attachment for details: Smart readers support::

What card formats will our AD and CO magnetic swipe readers support?

Resolution: See attachment for details: Magnetic Swipe reader supports::

Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?

Resolution: Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:

Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?

Resolution: A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.:

When should I update the firmware in my AD Series or CO Series products?

Resolution: Steps to determine what firmware version your products are currently using AND if a firmware update is suggested: 1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) applicat...:

Is the FMK reader FIPS 201 compliant?

Resolution: The FMK reader on an AD Series lock is capable of reading PIV and PIV-I credentials, however, alone it no longer complies with the new FIPS 201-2 standard in which the lock with reader (AD-302 and ...:

What process should be followed to change the Credential Reader type on a AD-Series lock?

Resolution: The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...:

What Proximity technologies do XceedID readers support?

Resolution: ISOX card technology is no longer supported - contact XceedID sales:

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