AD reader blinks red wont unlock

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PIM400-485 and AD400 Two red SCHLAGE LED flashes indicates the AD400, PIM400-485 and ACP all have operational communication, and the ACP denied access with a RS-485 command. With a PIM400-485 tw...
PIM400-TD2 and AD400 Two red flashes indicates the AD400, PIM400-TD2 has radio RF communication; but the AD400 did not get a strike, GO, relay closure from the ACP. With a PIM400-TD2 TWO red fla...
  ONE red flash, One red flash indicates RF COM loss, the AD400 radio did not get an answer from the PIM400-485 radio or the PIM400-TD2 radio. The PIM400-485 will turn off it's radio if th...
This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory Default Reset (FDR) to remove any previ...
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...
  The super capacitor powers the AD300 motor to the correct power fail position, secure or unsecure, during a power fail event. When power is restored to an AD300 in the Power Fail secure ...
  Recognize the AD300 when first powered, or when recovering from a power loss, may NOT be fully functional for two minutes until the AD300 super capacitor is fully recharged. During this rec...
With the new FW package 2.19.0; AD300 FW 2.17.0 and AD400 FW 2.17.0 (released 09/23/2011) the firmware looks for a motor clutch switch change after a motor move command. If there is no motor clutch...
If the triangles in the spring cage spindle are not aligned properly the motor will not move enough to change the clutch switch. Is is very likely with a lock on the bench; but a properly install...
When the new firmware moves the motor three times without seeing the clutch switch change it reports to the SUS diagnostics that the motor is stalled. Aligning the triangles will let the motor move...
If the lock is mounted on the door, it is necessary to adjust the mortis/cylinder tightness and spring cage tailpiece alignments, making sure there is no binding or stopping of the spring...
Just align the triangles per the installation instructions to allow full motor movement.   - This will eliminate the SUS motor STALL report. - This will eliminate the three ...
All Keypad ONLY credentials with firmware versions between 2.9.2 and 2.11.0 should be updated to the latest firmware available at www.schlage,com/support.
A firmware issue with Keypad ONLY credential firmware, versions 2.9.2 through 2.11.0 and manufactured between 9-9-2010 and 1-5-2011 will exhibit poor battery life.
The Keypad ONLY credential Reader (KP) can prevent the reader from entering its low power sleep mode - with firmware versions 2.9.2 through 2.11.0
A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...
When CX99L-BE is not armed with key cylinder on the device or shunted by card reader, the exterior 996LBE lever trim will release.
Information on low battery threshold and nuisance delay is noted below: New firmware now has improved levels. - These are approximate values/levels which change with measurement meters and measure...
AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011 4 Battery Holder New batteries = 6.2 VDC Low battery threshold is 4.7 VDC for SM & MT - and 3.7 VDC for MAG and PROX (USB stops working at 4...
    AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011 8 Battery Holder New batteries = 12.4 VDC Low battery threshold is 7.2 VDC Critical battery threshold is 6.9 VDC Coin cell = new/...
CO2004 Battery Holder (ONLY) New batteries = 6.2 VDC Low battery threshold is 4.2 VDC Critical battery threshold is 3.9 VDC Coin cell = new/full is 3.0 VDC, low is 2.8 VDC
CO2504 Battery Holder (ONLY) New batteries = 6.2 VDC Low battery threshold is 4.2 VDC Critical battery threshold is 3.9 VDC Coin cell = new/full is 3.0 VDC, low is 2.8 VDC
  CO200 & CO250 Disable coin cell Nuisance delay and blink, With CO.A.7 and SUS 4.10.2 or newer for CO200 and CO250, you can use the SUS/HHD, under Lock Properties, Edit, to de-select, DISABLE, t...
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...
All Schlage/XceedID wiegand proximity readers currently understand: -ASK (Amplitude Shift Key) - Used in GE/CASI -FSK (Frequency Shift Key) - Used in HID Prox, AWID, and Lenel The third proximit...
ISOX card technology is no longer supported - contact XceedID sales
When new product(s) are added to an existing installed customer site, all devices at that site should be updated to the latest firmware revision that is available for the most consistent user exper...
Whenever an AD Series credential reader is upgraded with new or different credential types or replaced in the field, be sure to update. Lock firmware and reader firmware are packaged together so ...
Search the product library for firmware associated with your installed product to obtain the latest updates.  
Go to the Schlage support site to download the latest firmware package  - www.schlage.com/support  
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested:1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) application to ...
Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted.    This will occur if the outside spindle (square post) is install...