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“ AD always unlocked ”

Resolution: Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:

How should I update firmware (FW) on an AD300?

Resolution: Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...:

Why is the AD400 unlocked after I tested it with my SUS/HHD.

Resolution: Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2:

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“ AD always unlocked ”

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