Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

Not Responding to App

The app continues to say “searching for lock” and all the icons are grayed out and unresponsive?

Resolution: In order to modify lock settings, access codes and view logged events, you must be within range of the lock, typically 40 ft or closer.:

I am in range of my lock, but the app does not appear to interact with the lock correctly. What should I do?

Resolution: First, ensure the Bluetooth of your iOS device is turned on. Second, ensure batteries are working properly in your lock by unplugging the battery pack and reconnecting the battery pack. If t...:

Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense

Resolution: First, perform a Factory Default Reset Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reop...:

I received the message “Security Failure” when trying to set up my Schlage Sense Smart Deadbolt.

Resolution: First, perform a Factory Default Reset. Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reopen the app. Atte...:

My Schlage smart lock is showing not reachable in the Schlage Home app. (BE479. BE489, BE499, FE789)

Resolution: If the lock is showing not reachable, there are two ways to resolve this issue:The first way is to wait roughly 24 hours. The devices will typically reconnect on their own and operation will be bac...: