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V Series (Essentials)

What grade is the Essentials by Schlage line?

Resolution: The Essentials by Schlage line is Grade 3 compared to the Dexter by Schlage line.:

How can I get replacement 9-pin tools for my Essential by Schlage privacy lock?

Resolution: The Essential by Schlage or V series locks come with a keylike object to help you reverse the levers handing. This is not designed to use the emergency unlock feature, but to assist wit...:

Is the finish covered on the V series if I have used a cleaning solution?

Resolution: The V Series locks come with a limited 5 year finish warranty, against tarnishing and damage from corrosives such as but not limited to, salt, sun, humidity, and cleaning products as long as t...:

What should I do if the hole on my door is too big for this lock?

Resolution: You can install a door wrap plate to cover any existing holes on your door. Then use the new holes provided by the wrap plate to install the lock. :

How can I order square faceplates with my lock?

Resolution: You can place a special order through a major US retailer and request the locks come with the square faceplates/strike plates instead of the rounded corner. :