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Installation

Do I need to install the re-enforcement plate on the door jamb?

Resolution: Yes, this is needed for maximum security. We understand that all door / frame preps are different and might not always accommodate the provided hardware, but they will provide the best and mo...:

I did not feel the connector snap into place.

Resolution: The plug is pressure-fit with the connector. You will not feel a snap.:

How to pair the Schlage Connect Smart Deadbolt with Vivint

Resolution: Programming steps may vary depending on model, To add new Vivint hub to access the Schlage Connect Smart Deadbolt, follow the instructions at Vivint Support: https://support.vivint.com/s/article/...:

Moving from Wink System

Resolution: Easily move from a Wink Hub or Hub 2 to another compatible Z wave system. On the newly established hub, simply follow the manufacturers instructions for a "general exclusion" and re enroll (a...:

I cannot install the inside half of my Schlage Connect Smart Deadbolt (BE469) or Schlage Sense Smart Deadbolt (BE479).

Resolution: If you are having issues installing your lock, it is likely due to an incorrect driver bar or cam position. This is a common installation error and takes just 5-10 minutes to fix using the steps ...: