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Schlage Electronics

Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?

Resolution: - AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...:

Which tailpiece do I use for the AD993-R or the AD993-M?

Resolution: In the AD and CO Series replacement parts guide it shows the same part number 46929295 for the 993R, 993S, and 993M. The pictures show that the 993R and 993S have a flat straight tailpiece and the ...:

AD-993 - Cylinder loose in lever - Spacer missing

Resolution: In the early cylindrical version of the AD-Series 993 locks, a spacer may be required for proper cylinder functionality. Effected cylinder types are PD / LD / RD / JDIf a customer is ...:

investigate: Lever Wobble Excessive on AD-Series Lock

Resolution: DETERMINE THE CAUSE: Remove the lever: Inspect the spring cage and spindle assembly: The spindel should be held firmly in place by the spring cage. You should not see any movement...:

What is the Lock Modes/States for Apartment Function?

Resolution: AD Series UI Matrix: