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FAQs

Is the Von Duprin 7623TP trim available as a special order?

Resolution: The Von Duprin 7623TP trim not available as a special order.:

What template should be used for L9460 XL11-886?

Resolution: The L9460 XL11-886 utilizes the same door prep as the L9050. For Rose trim, use template L896 (wood) or L897 (metal)For Escutcheon trim, use template L826 (wood) or L827 (metal) The L946...:

Are the top and bottom fittings for Von Duprin mullions available in SPBLK (693) finish?

Resolution: Currently, top and bottom fittings for Von Duprin mullions are available in SPBLK (693) finish via special order.:

Is the Ives 8111 pull available with back-to-back mounting?

Resolution: The Ives 8111 pull is only available with STD, F, and G mounting options.:

Do the Falcon 510L and 510L-NL trims ship standard with cylinder security collar?

Resolution: Yes, the cylinder security collar ships standard with Falcon 510L and 510L-NL trim. If needed as a replacement, the security collar can be ordered using part number 600296.:

What is a registry number?

Resolution: Registry numbers are utilized by Schlage to identify a factory master keyed system. Beginning in the 1920's, Schlage assigned each master key in a Schlage factory master keyed system with a u...:

Can you install a DPS on CTE?

Resolution: Yes, you can wire a DPS into the CTE controller.Under Inputs, you will see the option for DPS. You can wire it to those connections.:

Can you order a LEB lock without a lever?

Resolution: All LE series locks cannot be ordered Less Lever.All the orders will come with lever on both sides.:

Is there a way to see previously deleted credentials in Engage?

Resolution: Unfortunately, there is no way in the Engage App to see which previous credentials have been deleted. When deleted, they are deleted from the database, no history of the badge is left behind.:

What is the part number for the Schlage RC screw pack?

Resolution: Part number for the screw pack is 47274844: