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FAQs

Is the Ives 8371 pull available with an offset?

Resolution: No, the 8371 pull cannot be made with an offset.:

J Series Electronic Locks: Factory Default Reset

Resolution: In this Article:When Should I Perform a Factory Default Reset (FDR)How to Factory Default Reset Models JFE109 and JBE109How to Factory Default Reset the JDE265Before You Begin:Warning: Factory defa...:

What is the difference between the Key Code and "Match This Code" found on the box of the lock?

Resolution: On your Schlage packaging you will often see a small tag stating "match this code for keyed alike". This lets you know that boxes with matching stickers will have matching keys. This code wil...:

Is Trane a Schlage Partner?

Resolution: Yes, Trane is an official Schlage Partner. Trane Z-Wave Devices are compatible with the Schlage Connect Z-Wave Plus lock (BE469ZP). With Trane you can lock and unlock your Schlage Connect Smart Dea...:

What is the diameter of the 155-1 caution label?

Resolution: The LCN yellow caution label (155-1) is 6.5 inches in diameter. :

What formats can the MT readers read?

Resolution: :

Can the NDE work without the Engage software?

Resolution: You can use the NDE or the NDEB as a stand alone lock without the Engage software. You can use construction fobs or you can use the mechanical key. :

Is the Schlage Encode or Encode Plus Compatible with WPA2-PSK (AES) Wi-Fi Security?

Resolution: Yes, both the Schlage Encode and Encode Plus locks are compatible with WPA2-PSK (AES) Wi-Fi security. These smart locks support both WPA and WPA2 protocols, ensuring robust encryption and secure co...:

Create holiday option not available on Pure Access Cloud.

Resolution: If you Isonas Pure Access Cloud account is linked to Engage, you will not be able to create holidays. You will have to use Events to set a different unlock or lock time from Weekly Rule. :

Why can't I delete a device from Engage?

Resolution: If you have Operator or Manager rights, you cannot delete devices. You must be an Admin on the Engage site to be able to delete devices. :