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FAQs

Is the LCN track end cap, -73, the same for all LCN closers and Operators?

Resolution: LCN currently uses two different types of track end caps.4030T-73 Track End Cap – this is used with the 4030T series only.All other LCN closers and operators use the same -73 track end cap EXC...:

How does a FB61 flushbolt work?

Resolution: FB61P How It Works Top Bolt To open the door, manually push down on the release trigger on the faceplate to pull the top bolt down. Open the door. Spring action allows t...:

What is the diameter of the O-mount Ives fastener?

Resolution: The diameter of the O-mount fastener is 1.25":

What is the FE410 cycle count info?

Resolution: FE410 is a Grade 2 lock. Grade 2 lock is tested to meet a minimum of 400,000 cycles. :

Where can I send feature requests for Engage?

Resolution: On the web portal , you can click on the ? icon on the lower right corner for providing feedback. On the engage mobile app, you can go to the Help option menu and option for feedback is avail...:

What is the part number for the battery harness for the LE/LEB lock?

Resolution: L483-039 battery harness.:

Is there a way to make the Engage Devices on the User’s mobile credential app favorites?

Resolution: Yes, swipe the device to the right and check the “heart” icon. This will make the device a favorite. :

From what address does the Isonas marketing email notices come from?

Resolution: They come from the following email address: [email protected] :

What bit formats are compatible with Engage linked Isonas tenants for manual badge entry?

Resolution: You can manually enter the following formats to Engage linked Isonas Pure Access Cloud tenants: 26A, 28G, 28H, 32K, 32X, 33D, 34N, 34S, 35C, 35X, 36B, 36C, 36L, 36M, 36X, 37B, 37X, 37H, 37P, ...:

Can more than one RC04 control the same ASM?

Resolution: No, there is a one to one pairing with the RC-04 and ASM device. :