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FAQs

Can new Programming fobs be ordered if the original is lost?

Resolution: Yes - for MultiFamily sites, use part number 48-515 and reassign as the Programming Fob. :

How many doors can be assigned to a "No Tour" smart card?

Resolution: “No Tour” smart cards, (1k Byte or bigger) can only hold 11 doors maximum in their ...:

How can I put a Control Lock into Linking Mode?

Resolution: The Control locks are always broadcasting prior to being commissioned to an Engage Account. Once the GWE is sending out it's Link request, the Control Lock will be automatically detected if...:

How do you order the Tactile lever option for CO and AD locks?

Resolution: Tactile Warning use: &...:

Can Handnet for Windows data be reviewed by Engineering?

Resolution: Yes, but there is a Fee associated with this service. Part designation is SS-SVC and is billed at $150.00 per hour.:

Is the GWE wireless gateway bidirectional?

Resolution: The Gateway antenna has an omnidirectional antenna. Not bi-directional. Titled antennas will minimize maximum performance. Make sure the antenna is vertical. :

Does the CO993-DT gets shipped with a flat and twisted tailpiece since it's a non-functioning lock?

Resolution: Through-door tailpieces not included, comes with cylinder tailpiece only.:

On the MTK15 are you able to keep the keypad lit all the time?

Resolution: Yes, The CE-000-046 configuration card works (keypad backlight ON.) The light remains on even on idle and blinks for every key press and card read.:

What is the length of the leads for the 7766 DPS?

Resolution: Out of the box, it is approximately 12”.:

Can an AD/CO series lock accept a Sargent cylinder with an LK keyway?

Resolution: Yes, if specified as LDSAR. LK is an option for Sargent 10L + 11L.: